수요일 오전, TRR Korea, 15-A 회의실(계속)
Scene: Customer Service and Operational Efficiency
김도현: Thanks, everyone, for coming back. Sorry again for the interruption earlier. Ji-Eun, I think we just finished up the sales and marketing update. If there’s nothing else, let’s move to the next item.
이지은: Nothing else from me. Let’s hear from customer service.
Sarah: Sounds good. Let’s move on to customer service and operational efficiency. Sung-Hoon, can you give us an update on the technical support side and any recent improvements in performance?
박성훈: Of course. We’ve been working hard to make the new automated system shine. Now, when a customer submits a support request, the system prioritizes cases based on urgency and client tier. The result? Response times are down by 25%. Our top-tier clients especially love it—it’s like we’re reading their minds.
That said, there’s a regulatory twist coming. Starting January 1, new compliance rules will require more detailed customer interaction records and stricter follow-ups on support resolutions. It’s definitely adding some pressure to the system, but we’re adapting quickly.
Sarah: Impressive—25% is a great improvement. Keep it up. I’d like to hear more about these regulatory changes, though. How will they affect the day-to-day processes?
박성훈: For starters, the system will need to log interactions in much greater detail, especially for VIP clients, to meet transparency requirements. This means retraining teams and updating workflows. The automation helps, but it’s still a significant adjustment.
김도현: This takes me back to those compliance hurdles we dealt with in the U.S. Remember that rollercoaster, Sarah?
Sarah: Oh, how could I forget? Privacy regulations changed three times in one quarter. It felt like we practically lived in the legal department!
김도현: And every time we thought we were done, another adjustment would pop up. Those were long weeks. On that note, Sung-Hoon, how are you managing the added workload from these changes? Do you need more resources?
박성훈: We’re managing for now, but the legal and compliance teams are definitely feeling the heat. I’ll have more information by our next session on whether they’re handling it okay.
김도현: Agreed. And Ji-Eun, do you see any ways we could turn these changes into a marketing advantage? Shorter response times and transparency could be selling points.
이지은: Absolutely. If we highlight customer testimonials and emphasize our fast resolutions and strong safeguards, it could really resonate.
박성훈: I’ll work on gathering stories from clients who have noticed the improvements. We’ll make sure their feedback really stands out.
Sarah: That sounds great. Let’s keep tracking results and fine-tuning as we go. Ji-Eun, make sure the messaging stays on brand. Sung-Hoon, keep us in the loop on any operational adjustments.
이지은: Will do, Sarah.
박성훈: Got it.
Sarah: Alright. Have we covered everything? Do-Hyun, anything else?
김도현: That’s all from me. Thanks for your insights and support today, Sarah. It’s always great to have HQ’s perspective. If there’s nothing else, let’s call it a day.
Sarah: You’re all doing a fantastic job, especially in tackling the local challenges we’re facing.
김도현: Thanks, Sarah. We’ll follow up with the reports you requested and keep things moving forward. Let’s stay in touch as we adapt.
Sarah (smiling slightly): Perfect. I look forward to seeing the updates. Let’s keep working closely. Thank you, everyone.
이지은: Thank you, Sarah.
박성훈: Thank you.
이렇게 회의가 마무리 되었습니다. 오늘은 여기까지! 다음 뉴스레터에서는 새로운 회의가 시작됩니다. 이제 다른 회사로 가보아요. | 
